Certificate II in Business

In this modern world, skills and knowledge in business is crucial for job security and career development. The Certificate II in business empowers individuals with the fundamentals and a platform for growth in this industry.

About this Qualification

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

What you will Learn

You will learn processes in workplace information, OHS and delivering customer service excellence. You will achieve the abillity to work effectively in a business environment through verbal and electronic communications and using business technology. Other skills include, mail handling, creating business documents and spreadsheets and other daily work activities.

Your Career

Job roles and titles vary across different industry sectors.
Possible job titles relevant to this qualification include:
• Administration Assistant
• Clerical Worker
• Data Entry Operator
• Information Desk Clerk
• Office Junior
• Receptionist.

Units of Competency

The Certificate II in Business requires 12 units of competency:

Core Units

BSBOHS201A Participate in OHS processes

Elective Units

BSBCUS201B Deliver a service to customers
BSBIND201A Work effectively in a business environment
BSBINM201A Process and maintain workplace information
BSBINM202A Handle mail
BSBCMM201A Communicate in the workplace
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU203A Communicate electronically
BSBWOR202A Organise and complete daily work activities
BSBWOR203B Work effectively with others
BSBWOR204A Use business technology

Duration

6 to 12 months

Cost

$105* (Training delivered across Victoria with Victorian State & Commonwealth Government funding. People with disabilities encouraged to apply for training)

Pathways

After achieving the BSB20107 Certificate II in Business, candidates may undertake the BSB30107 Certificate III in Business, a qualification for those seeking to develop more specialised technical skills and knowledge for working in a range of business environments, or a range of other Certificate III qualifications.