Certificate IV in Frontline Management

This course is suitable and ideal for individuals looking for a role where they can demonstrate responsibility for a team or business unit performance.

About this Qualification

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

What you will Learn

You will learn a range of vital skills specific to the Business and Management industry including coordinating and implementating customer service strategies, presentations, products and services. Along with skills in leadership and monitoring a safe working environment, you will also learn to promote team effectiveness, innovation, customer service excellence and implement continuous improvement.

Your Career

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
• Coordinator
• Leading Hand
• Supervisor
• Team Leader

Units of Competency

The Certificate IV in Frontline Management requires 10 units of competency:

Core Units

BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBOHS407A Monitor a safe workplace
BSBWOR402A Promote team effectiveness

Elective Units

BSBCUS401B Coordinate implementation of customer service strategies
BSBINN301A Promote innovation in a team environment
BSBCMM401A Make a presentation
BSBMGT403A Implement continuous improvement
BSBMKG413A Promote products and services
BSBWOR404B Develop work priorities

Duration

6 to 18 months

Cost

$190* (Training delivered across Victoria with Victorian State & Commonwealth Government funding. People with disabilities encouraged to apply for training)

Pathways

After achieving the BSB40807 Certificate IV in Frontline Management, candidates may undertake the BSB51107 Diploma of Management, or a range of other Diploma qualifications.