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The importance of great Customer service

14/04/2021 4:30:33 PM

In 2021, your customers expect a frictionless path to purchase. A seamless customer experience is crucial in order to achieve success.

‘One bad customer service experience can tarnish your opinion of a product or a brand indefinitely. But one exceptional experience, on the other hand, can turn you into a loyal brand advocate.’

Gaining a qualification that provides you with excellent customer service skills and knowledge gives you an edge that will allow you to stand out from competitors. 

For over 15 years, TMG College Australia has established itself as one of Australia’s leading Registered Training Organisations. We offer a high-quality traineeship that sets you up with the skills required for customer service success.

Our BSB30120 Certificate III in Business provides an ideal foundation for individuals to offer professional business services across a range of industries.

Skills covered include:

  • Maintaining business resources
  • Delivering and monitoring a service to customers
  • Organising workplace information and creating electronic presentations
  • Workplace documents and spreadsheets

Convenient and flexible learning, support and guidance, online collaboration and Government Funding* is available for this program. Invest in your future by applying today! *Eligibility Criteria Applies

 

Source: https://blog.hubspot.com/service/good-customer-service

*Training delivered across Victoria with Victorian and Commonwealth Government funding. We encourage individuals with disabilities to access training subsidised through the Skills First Program. Enrolment for eligible students is under the Skills First Program and may impact access to further Government-subsidised training. Enrolment fee may apply. For current policies, procedures, fees, eligibility, documentation, relating to this information, please refer to the TMG website (http://www.tmg.edu.au).

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