Certificate IV in Customer Engagement

Course Details

• Course Code & Title

  BSB40315 Certificate IV in Customer Engagement.

• Units of Competency

  The BSB40315 Certificate IV in Customer Engagement requires 13 units of competency.

  Core Units:

  BSBCUS401 – Coordinate implementation of customer service strategies
  BSBLED401 – Develop teams and individuals
  BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements

  Elective Units:

  BSBCUS402 – Address customer needs
  BSBITU401 – Design and develop complex text documents
  BSBMGT401 – Show leadership in the workplace
  BSBWOR403 – Manage stress in the workplace
  BSBLDR402 – Lead effective workplace relationships
  BSBINM401 – Implement workplace information system
  BSBCUS403 – Implement customer service standards
  BSBCUE403 – Schedule customer engagement activity

  BSBDIV301 – Work effectively with diversity

  BSBMGT402 - Implement operational plan

  For more elective options please contact relevant Industry Engagement & Leaner Coordinator.

  Credit Transfer and RPL offered for the eligible learners.

• Entry Requirements

  There are no entry requirements for this Qualification however Students are required to undertake a Pre-Training Review and a Language Literacy and Numeracy Assessment. 

  These will assist with determining suitability into course entry and identification of any support needs. 

• Assessment

  Assessment methods may include:

  • Projects
  • Written Assignments / Research
  • Scenarios / Case Studies / Role plays
  • Knowledge question

• Duration

  Non-Traineeship Estimated Duration: 52 Weeks

• Delivery Mode

  TMG College Australia provides the following delivery options: 

  Face to Face Training 

  In person Classroom Based training delivered at TMG College Australia sites. Face to Face delivery includes both theory and practical activities which are supported by structured Work Placement. 

  Structured Work Placement 

  As part of this course, students will also be required to undertake Work Placement in a Regulated Building and Construction Environment  

  Offsite Training 

  TMG College Australia can deliver training and undertake assessments using facilities at a Students Workplace, or in a Mobile Manner (e.g. delivery at a regional/remote location for a specific period or for a specific training course).  

  Mixed Mode Training 

  A combination of various delivery modes. Also known as "Mixed Delivery" or "Blended Learning". This includes Virtual, Face to Face and Workplace Based.  

• Pathways

  Students who successfully complete this Qualification may undertake: 

  • BSB50215 Diploma of Business 
  • BSB51415 Diploma of Project Management 
  • BSB51918 Diploma of Leadership and Management 

• Your Career

  This course provides you with the skills and knowledge to undertake job roles such as:

  • Contact Centre Team Leader
  • Customer Contact Coach or mentor
  • Market Analyst
  • Customer Contact Operator
  • Administration / various roles

• Fees & Eligibility

  Fee for Service: $3,450.00

  The student tuition fees as published are subject to change given individual circumstances at enrolment.

• Locations

  This qualification is available in the following regions: 

  • Melbourne CBD 
  • Box Hill 
  • Werribee 

• Upcoming Classes