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Certificate IV in Customer Engagement

Do you consider yourself a people person and want to take your career to the next level?

The BSB40315 Certificate IV in Customer Engagement might be for you!


TMG College Australia     apply now


Program Overview

This Program is designed for those who perform a range of complex customer care functions, generally performed in a team environment with some authority to delegate. Roles may include managing a range of communication channels, offering excellent customer care, adhering to key performance indicators, offering technical assistance and data capturing.

With our flexible learning approach, we blend both practical and theoretical elements.

 Over the course of this Program we offer:

  • Convenient and flexible learning
  • Support and guidance
  • Online collaboration

Government Funding* is available for this Program. Invest in your future by applying today!


Are You Eligible For Government Subsidised Training?



Certificate IV in Customer Engagement TMG College Australia


Program Details

  • Program Code & Title

    BSB40315 Certificate IV in Customer Engagement.

  • Subjects

    The BSB40315 Certificate IV in Customer Engagement requires 13 Subjects.

    Core Subjects:

    BSBCUS401 – Coordinate implementation of customer service strategies
    BSBLED401 – Develop teams and individuals
    BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements

    Elective Subjects:

    BSBCUS402 – Address customer needs
    BSBITU401 – Design and develop complex text documents
    BSBMGT401 – Show leadership in the workplace
    BSBWOR403 – Manage stress in the workplace
    BSBLDR402 – Lead effective workplace relationships
    BSBINM401 – Implement workplace information system
    BSBCUS403 – Implement customer service standards
    BSBCUE403 – Schedule customer engagement activity

    BSBDIV301 – Work effectively with diversity

    BSBMGT402 - Implement operational plan


    For more elective options please contact our Industry Engagement & Learner Coordinator.

    Credit Transfer and RPL offered for the eligible learners.

  • Entry Requirements

    There are no entry requirements for this Program, however Students are required to undertake a Pre-Training Review and a Language Literacy Numeracy and Digital Literacy Assessment. 

    These will assist with determining suitability and relevance into course entry and identification of any support needs. 

  • Assessment

    Assessment methods may include:

    • Projects
    • Written Assignments / Research
    • Scenarios / Case Studies / Role plays
    • Knowledge question
  • Duration and Intensity

    Non-Traineeship Estimated Duration: 52 Weeks

  • Delivery Mode

    TMG College Australia provides the following delivery options: 

    Facilitator Led Virtual Online classes

    Face to Face Training 

    In person Classroom Based training delivered at TMG College Australia sites. Face to Face delivery includes both theory and practical activities which are supported by structured Work Placement. 

    Offsite Training 

    TMG College Australia can deliver training and undertake assessments using facilities at a Students Workplace, or in a Mobile Manner (e.g. delivery at a regional/remote location for a specific period or for a specific training course).  

    Mixed Mode Training 

    A combination of various delivery modes. Also known as "Mixed Delivery" or "Blended Learning". This includes Virtual, Face to Face and Workplace Based.  

  • Pathways

    Students who successfully complete this program may undertake: 

    • BSB50215 Diploma of Business 
    • BSB51415 Diploma of Project Management 
    • BSB51918 Diploma of Leadership and Management 
  • Your Career

    This course provides you with the skills and knowledge to undertake job roles such as:

    • Contact Centre Team Leader
    • Customer Contact Coach or mentor
    • Market Analyst
    • Customer Contact Operator
    • Administration / various roles
  • Fees & Eligibility

    Fee for Service: $3,450.00

    The student tuition fees as published are subject to change given individual circumstances at enrolment.

  • Locations

    This qualification is available in the following regions: 

    • Melbourne CBD 
    • Box Hill 
    • Werribee 
  • Upcoming Classes

    TMG College Australia

  • Credit Transfer

    We provide Credit Transfer with agreed and consistent credit outcomes for components of qualification if the CT request is equivalent in content and learning outcomes with TMG's matched qualifications.

  • Recognition of Prior Learning (RPL)

    We provide Recognition of Prior Learning (RPL) where student work experience or qualifications of an advanced and related nature have been undertaken. RPL result is subject to the quality and amount of the evidence submitted by the Student to TMG. 

Speak with one of our Industry Experts today