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Certificate IV in Customer Engagement

Do you consider yourself a people person and want to take your career to the next level?

The BSB40315 Certificate IV in Customer Engagement might be for you!


TMG College Australia

Course Overview

This qualification is designed for those who perform a range of complex customer care functions, generally performed in a team environment with some authority to delegate. Roles may include managing a range of communication channels, offering excellent customer care, adhering to key performance indicators, offering technical assistance and data capturing.

With our flexible learning approach, we blend both practical and theoretical elements.

 Over the course of this qualification we offer:

  • Convenient and flexible learning
  • Support and guidance
  • Online collaboration

Government Funding* is available for this qualification. Invest in your future by applying today!


Are You Eligible For Government Subsidised Training?



Certificate IV in Customer Engagement TMG College Australia


Course Details

  • Course Code & Title

    BSB40315 Certificate IV in Customer Engagement.

  • Units of Competency

    The BSB40315 Certificate IV in Customer Engagement requires 13 units of competency.

    Core Units:

    BSBCUS401 – Coordinate implementation of customer service strategies
    BSBLED401 – Develop teams and individuals
    BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements

    Elective Units:

    BSBCUS402 – Address customer needs
    BSBITU401 – Design and develop complex text documents
    BSBMGT401 – Show leadership in the workplace
    BSBWOR403 – Manage stress in the workplace
    BSBLDR402 – Lead effective workplace relationships
    BSBINM401 – Implement workplace information system
    BSBCUS403 – Implement customer service standards
    BSBCUE403 – Schedule customer engagement activity

    BSBDIV301 – Work effectively with diversity

    BSBMGT402 - Implement operational plan

    For more elective options please contact relevant Industry Engagement & Leaner Coordinator.

    Credit Transfer and RPL offered for the eligible learners.

  • Entry Requirements

    There are no entry requirements for this Qualification however Students are required to undertake a Pre-Training Review and a Language Literacy and Numeracy Assessment. 

    These will assist with determining suitability into course entry and identification of any support needs. 

  • Assessment

    Assessment methods may include:

    • Projects
    • Written Assignments / Research
    • Scenarios / Case Studies / Role plays
    • Knowledge question
  • Duration

    Non-Traineeship Estimated Duration: 52 Weeks

  • Delivery Mode

    TMG College Australia provides the following delivery options: 

    Face to Face Training 

    In person Classroom Based training delivered at TMG College Australia sites. Face to Face delivery includes both theory and practical activities which are supported by structured Work Placement. 

    Structured Work Placement 

    As part of this course, students will also be required to undertake Work Placement in a Regulated Building and Construction Environment  

    Offsite Training 

    TMG College Australia can deliver training and undertake assessments using facilities at a Students Workplace, or in a Mobile Manner (e.g. delivery at a regional/remote location for a specific period or for a specific training course).  

    Mixed Mode Training 

    A combination of various delivery modes. Also known as "Mixed Delivery" or "Blended Learning". This includes Virtual, Face to Face and Workplace Based.  

  • Pathways

    Students who successfully complete this Qualification may undertake: 

    • BSB50215 Diploma of Business 
    • BSB51415 Diploma of Project Management 
    • BSB51918 Diploma of Leadership and Management 
  • Your Career

    This course provides you with the skills and knowledge to undertake job roles such as:

    • Contact Centre Team Leader
    • Customer Contact Coach or mentor
    • Market Analyst
    • Customer Contact Operator
    • Administration / various roles
  • Fees & Eligibility

    Fee for Service: $3,450.00

    The student tuition fees as published are subject to change given individual circumstances at enrolment.

  • Locations

    This qualification is available in the following regions: 

    • Melbourne CBD 
    • Box Hill 
    • Werribee 
  • Upcoming Classes

    TMG College Australia

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