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This qualification is designed for those who perform a range of complex customer care functions, generally performed in a team environment with some authority to delegate. Roles may include managing a range of communication channels, offering excellent customer care, adhering to key performance indicators, offering technical assistance and data capturing.
With our flexible learning approach, we blend both practical and theoretical elements.
Over the course of this qualification we offer:
Government Funding* is available for this qualification. Invest in your future by applying today!
BSB40315 Certificate IV in Customer Engagement.
The BSB40315 Certificate IV in Customer Engagement requires 13 units of competency.
BSBCUS401 – Coordinate implementation of customer service strategies
BSBLED401 – Develop teams and individuals
BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBCUS402 – Address customer needs
BSBITU401 – Design and develop complex text documents
BSBMGT401 – Show leadership in the workplace
BSBWOR403 – Manage stress in the workplace
BSBLDR402 – Lead effective workplace relationships
BSBINM401 – Implement workplace information system
BSBCUS403 – Implement customer service standards
BSBCUE403 – Schedule customer engagement activity
BSBDIV301 – Work effectively with diversity
BSBMGT402 - Implement operational plan
For more elective options please contact relevant Industry Engagement & Leaner Coordinator.
Credit Transfer and RPL offered for the eligible learners.
There are no entry requirements for this Qualification however Students are required to undertake a Pre-Training Review and a Language Literacy and Numeracy Assessment.
These will assist with determining suitability into course entry and identification of any support needs.
Assessment methods may include:
Non-Traineeship Estimated Duration: 52 Weeks
TMG College Australia provides the following delivery options:
Face to Face Training
In person Classroom Based training delivered at TMG College Australia sites. Face to Face delivery includes both theory and practical activities which are supported by structured Work Placement.
Structured Work Placement
As part of this course, students will also be required to undertake Work Placement in a Regulated Building and Construction Environment
TMG College Australia can deliver training and undertake assessments using facilities at a Students Workplace, or in a Mobile Manner (e.g. delivery at a regional/remote location for a specific period or for a specific training course).
Mixed Mode Training
A combination of various delivery modes. Also known as "Mixed Delivery" or "Blended Learning". This includes Virtual, Face to Face and Workplace Based.
Students who successfully complete this Qualification may undertake:
This course provides you with the skills and knowledge to undertake job roles such as:
Fee for Service: $3,450.00
The student tuition fees as published are subject to change given individual circumstances at enrolment.
This qualification is available in the following regions: