Certificate II in Health Support Services

Course Code HLT23215
Course Title Certificate II in Health Support Services
Location Melbourne City Campus
Intake Dates Monthly
Fee Type Government Funding, Concession, Full Fee
Duration 6 Months Non-Traineeship, 1 Year Traineeship
Start Date: Days of Week: Location: Day/Night:
11 October, 2019 Friday Werribee Day

Program Overview

The HLT23215 Certificate II in Health Support Services qualification covers workers who provide support for the effective functioning of health services. These workers do not provide direct care assistance functions such as assisting other staff with the care of clients. This is an entry level qualification and suitable for those who wish to work in the health care environment.

Program Structure


Assessment methods may include:

  • Underpinning Knowledge questioning
  • Written Assessment
  • Simulated workplace activities / Case studies
  • Work placement observation

Units of Competency

The HLT23215 Certificate II in Health Support Services requires 12 units of competency:

Core Units

CHCCOM005 – Communicate and work in health or community services
CHCDIV001 – Work with diverse people
HLTINF001 – Comply with infection prevention and control policies and procedures
HLTWHS001 – Participate in workplace health and safety

Elective Units

HLTFSE001 – Follow basic food safety practices
BSBADM101 – Use business equipment and resources
CHCCCS010 – Maintain a high standard of service
BSBFLM312 – Contribute to team effectiveness
BSBINM201 – Process and maintain workplace information
BSBWOR203 – Work effectively with others
HLTWHS005 – Conduct manual task safety
SITXFSA001 – Use hygienic practices for food safety

Credit Transfer and RPL offered: Recognition of prior learning and skills assessment
All other electives available on request


Entry Requirements

There are no entry requirements for this qualification. Applicant will be required to successfully complete an ACSF language, literacy and numeracy (LLN) assessment.

Learning (ACSF Level 2), reading (ACSF Level 2), writing (ACSF Level 3), oral communication (ACSF Level 2) and numeracy (ACSF Level 2) are desirable to participate in the course.



Learners who successfully complete this qualification may pathway into further study options:

  • CHC33015 Certificate III in Individual Support
  • HLT33115 Certificate III in Health Services Assistance

Your Career

This course provides you with the skills and knowledge to undertake job roles such as:

  • Support services worker
  • Ward assistant
  • Cleaner
  • Food service assistant
  • Hospital assistant
  • Domestic assistant
  • Stores assistant
  • Maintainence assistant


Fee Types

Government Funding Concession Full Fee
Traineeship  $160.00  $32.00  $2,812.00
Non-Traineeship  $160.00  $32.00  $2,812.00

Questions about fee type? Find your answers here

*The student tuition fees as published are subject to change given individual circumstances at enrolment