Certificate II in Hospitality
||Certificate II in Hospitality
||Melbourne City Campus
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, caf s, and coffee shops.
- Written assessments
- Practical assessments
Units of Competency
The SIT20316 Certificate II in Hospitality requires 12 units of competency:
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITXFSA001 Use hygienic practices for food safety
SITXCCS006 Provide service to customers
SITXFIN001 Process financial transactions
SITXINV001 Receive and store stock
SITHFAB004 Prepare and serve non-alcoholic beverages*
SITHFAB007 Serve food and beverage*
• Credit Transfer and RPL offered: Recognition of prior learning and skills assessment
*Prerequisite is SITXFSA001 Use hygienic practices for food safety
There are no entry requirements for this qualification. Applicant will be required to successfully complete an ACSF language, literacy and numeracy (LLN) assessment.
Learning (ACSF Level 2), reading (ACSF Level 3), writing (ACSF Level 2), oral communication (ACSF Level 3) and numeracy (ACSF Levels 2) are desirable to participate in the course.
After achieving the SIT20316 Certificate II in Hospitality, individuals could progress the SIT30716 Certificate III in Hospitality (Restaurant Front of House) and a wide range of other qualifications in the hospitality and broader service industries.
This course provides you with the skills and knowledge to undertake job roles such as:
- Bar attendant / Café attendant / Bottle shop attendant
- Catering assistant / Food and beverage attendant
- Front office assistant
- Gaming attendant
- Room attendant