Course Overview

Course Code SIR20216
Course Title Certificate II in Retail Services
Location Melbourne City Campus
Intake Dates Monthly
Fee Type Full Fee
Duration Traineeship: 1 Year
Non-Traineeship: 6 months
Mode of Delivery Workplace

– Become a qualified Retail worker.
– Work-ready training.
– Flexible learning.
– Experienced instructors.
– Various learning locations.

SIR20216 Certificate II in Retail Services is for the individuals who are frontline retail team members and use a defined and limited range of operational skills to undertake workplace activities.The learners may be involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification is also suitable for an Australian apprenticeship pathway to adopt a career in retail and therefore would be ideal for school leavers.


Assessment methods may include:

  • Project/Assignment
  • Verbal and written assessment tasks
  • Scenarios
  • Workplace case studies
  • Roleplays and observations

Units of Competency

The SIR20216 Certificate II in Retail requires 12 units of competency:

Core units:
SIRXCEG001 – Engage the customer
SIRXCOM001 – Communicate in the workplace to support team and customer outcomes
SIRXIND001 – Work effectively in a service environment
SIRXIND003 – Organise personal work requirements
SIRXPDK001 – Advise on products and services
SIRXRSK001 – Identify and respond to security risks
SIRXWHS002 – Contribute to workplace health and safety
Elective units:
SIRRINV001 – Receive and handle stock
SIRRMER001 – Produce visual merchandise displays
SIRXSLS002 – Follow point of sale procedures
BSBWOR204 – Use business technology
SIRXIND004 – Plan a career in retail

Entry Requirements

There are no entry requirements for this qualification. Applicant will be required to successfully complete an ACSF language, literacy and numeracy (LLN) assessment.
Learning (ACSF Level 2), reading (ACSF Level 2), writing (ACSF Level 2), oral communication (ACSF Level 3) and numeracy (ACSF Level 2) are desirable to participate in the course.


Fee Types

Full Fee
 Traineeship  $2,500.00
 Non-Traineeship  $2,000.00


Questions about fee type? Find your answers here

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*The student tuition fees as published are subject to change given individual circumstances at enrolment


Successful completion of this qualification means you are eligible to enrol in the SIR30207 Certificate III in Retail

Your Career

This course provides you with the skills and knowledge to undertake job roles such as:

  • Sales assistant
  • Customer service representative
  • Crew member
  • Checkout operator