This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
The SIR30216 Certificate III in Retail requires 13 units of competency:
SIRXCEG001 – Engage the customer
SIRXCEG002 – Assist with customer difficulties
SIRXCEG003 – Build customer relationships and loyalty
SIRXCOM002 – Work effectively in a team
SIRXIND001 – Work effectively in a service environment
SIRXRSK001- Identify and respond to security risks
SIRXSLS001 – Sell to the retail customer
SIRXWHS002 – Contribute to workplace health and safety
CHCDIV001 – Work with diverse people
SIRRINV001 – Receive and handle stock
SIRXMKT001 – Support marketing and promotional services
SIRRMER001 – Produce visual merchandise displays
SIRWSLS002 – Analyse and achieve sales targets
Credit Transfer and RPL offered: Recognition of prior learning and skills assessment
To undertake this qualification, individuals will have previous retail experience in roles, such as:
applying point-of-sale handling procedures
interacting with customers
operating retail technology
performing stock control procedures
applying safe work practices
communicating in the workplace
Examples of evidence of retail experience may include:
• job descriptions and references from current or past employers
• an entry interview to determine retail operational experience.
Applicant will be required to successfully complete an ACSF language,literacy and numeracy (LLN) assessment.
Learning (ACSF Level 3), reading (ACSF Level 2), writing (ACSF Level 2), oral communication (ACSF Level 3) and numeracy (ACSF Level 3) are desirable to participate in the course.