Certificate IV in Banking Services

Course Code FNS42015
Course Title Certificate IV in Banking Services
Location Melbourne City Campus
Intake Dates Monthly
Duration 6 months
Fee Type Full Fee

Course Overview

FNS42015 Certificate IV in Banking Services is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments.

Course Structure


Assessment methods may include:

  • Project/Assignment
  • Workbook activities
  • Research activities and case studies

Units of Competency

The FNS42015 Certificate IV in Banking Services requires 12 units of competency:

Core Units

BSBCUS403 – Implement customer service standards
BSBWHS201 – Contribute to health and safety of self and others
BSBWOR204 – Use business technology
FNSINC401 – Apply principles of professional practice to work in the financial services industry
FNSINC402 – Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective Units

FNSSAM401 – Sell financial products and services
FNSSAM402 – Implement a sales plan
FNSCRD401 – Assess credit applications
FNSBNK405 – Provide mobile banking sales and services
BSBWOR501 – Manage personal work priorities and professional development
FNSASIC301 – Establish client relationship and analyse needs
FNSCUS402 – Resolve disputes

Credit Transfer and RPL offered: Recognition of prior learning and skills assessment


Entry Requirements

There are no entry requirements for this qualification. Applicant will be required to successfully complete an ACSF language, literacy and numeracy (LLN) assessment.
Learning (ACSF Level 3), reading (ACSF Level 4), writing (ACSF Level 3), oral communication (ACSF Level 4) and numeracy (ACSF Level 3) are desirable to participate in the course.



After achieving the FNS42015 Certificate IV in Banking Services, you may undertake a higher tertiary qualification.

Your Career

This course provides you with the skills and knowledge to undertake job roles such as:

  • Senior Sales Consultant
  • Lending Consultant
  • Lending Officer
  • Team Leader or Supervisor
  • Customer Contact Centre Service Consultant


Fee Types

Full Fee


Questions about fee type? Find your answers here

* Material fees may apply
* The student tuition fees as published are subject to change given individual circumstances at enrolment