Certificate IV in Banking Services
||Certificate IV in Banking Services
||Melbourne City Campus
FNS42015 Certificate IV in Banking Services is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments.
Assessment methods may include:
- Workbook activities
- Research activities and case studies
Units of Competency
The FNS42015 Certificate IV in Banking Services requires 12 units of competency:
BSBCUS403 – Implement customer service standards
BSBWHS201 – Contribute to health and safety of self and others
BSBWOR204 – Use business technology
FNSINC401 – Apply principles of professional practice to work in the financial services industry
FNSINC402 – Develop and maintain in-depth knowledge of products and services used by an organisation or sector
FNSSAM401 – Sell financial products and services
FNSSAM402 – Implement a sales plan
FNSCRD401 – Assess credit applications
FNSBNK405 – Provide mobile banking sales and services
BSBWOR501 – Manage personal work priorities and professional development
FNSASIC301 – Establish client relationship and analyse needs
FNSCUS402 – Resolve disputes
Credit Transfer and RPL offered: Recognition of prior learning and skills assessment
There are no entry requirements for this qualification. Applicant will be required to successfully complete an ACSF language, literacy and numeracy (LLN) assessment.
Learning (ACSF Level 3), reading (ACSF Level 4), writing (ACSF Level 3), oral communication (ACSF Level 4) and numeracy (ACSF Level 3) are desirable to participate in the course.
After achieving the FNS42015 Certificate IV in Banking Services, you may undertake a higher tertiary qualification.
This course provides you with the skills and knowledge to undertake job roles such as:
- Senior Sales Consultant
- Lending Consultant
- Lending Officer
- Team Leader or Supervisor
- Customer Contact Centre Service Consultant