This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.
Assessment methods may include:
Verbal and written assessment tasks
Workplace case studies
Role plays and observations
Units of Competency
The SIR40316 Certificate IV in Retail Management requires 11 units of competency:
SIRRRTF002 – Monitor retail store financials
SIRXCEG004 – Create a customer centric culture
SIRXHRM002 – Maintain employee relations
SIRXMGT002 – Lead a frontline team
SIRXRSK002 – Maintain store security
SIRXSLS003 – Achieve sales results
SIRXWHS003 – Maintain workplace safety
SIRXHRM001 – Recruit, select and induct team members
SITXHRM002 – Roster staff
SIRRINV002 – Control stock
BSBCUS401 – Coordinate implementation of customer service strategies
To undertake this qualification, individuals will have previous retail supervisory experience in roles such as:
supervising work teams and employee relations
store safety and security.
Examples of evidence of retail management experience may include:
job descriptions and references from current or past employers
an entry interview to determine retail management experience.
Learning (ACSF Level 3), reading (ACSF Level 3), writing (ACSF Level 3), oral communication (ACSF Level 4) and numeracy (ACSF Level 3) are desirable to participate in the course.
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* Eligibility criteria applies
* Material fees may apply
* The student tuition fees as published are subject to change given individual circumstances at enrolment
Successful completion of this qualification means you are eligible to enrol in the SIR50112 Diploma of Retail Management
This course provides you with the skills and knowledge to undertake job roles such as:
Customer Service Manager