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Certificate IV in Banking Services

Provides the skills & knowledge for those seeking a career in banking.


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Program Overview

FNS42020 Certificate IV in Banking Services is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments.




Are You Eligible For Government Subsidised Training?

FNS42015 Certificate IV in Banking Services TMG College Australia


Program Details

  • Program Code & Title

    FNS42020 Certificate IV in Banking Services.

  • Subjects

    The FNS42020 Certificate IV in Banking Services requires 12 Subjects.

    Core Subjects:

    BSBCUS403 Implement customer service standards
    FNSINC411 Conduct work according to professional practices in the financial services industry
    FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
    FNSINC503 Identify situations requiring complex ethical decision making
    FNSRSK411 Apply risk management strategies to own work

    Elective Subjects:

    FNSSAM401 Sell financial products and services
    FNSSAM402 Implement a sales plan
    FNSSAM403 Prospect for new clients
    FNSCRD401 Assess credit applications
    FNSCUS402 Resolve disputes
    BSBPEF501 " Manage personal work priorities and professional development"
    FNSBNK414 Promote mobile banking services

    Credit Transfer and RPL offered: Recognition of prior learning and skills assessment.

  • Entry Requirements

    There are no entry requirements for this Program however Students are required to undertake a Pre-Training Review and a Language Literacy Numeracy and Digital Literacy Assessment

    These will assist with determining suitability and relevance into course entry and identification of any support needs. 

  • Assessment

    Assessment methods may include:

    • Project/Assignment
    • Workbook activities
    • Research activities and case studies
  • Duration and Intensity

    Non-Traineeship: Estimated duration 52 Weeks 

  • Delivery Mode

    TMG College Australia Provides the following delivery options: 

    Facilitator Led Virtual Online classes

    Face to face training 

    In person Classroom Based training delivered at TMG College Australia sites. Face to Face delivery includes both theory and practical activities. 

    Offsite training 

    TMG College Australia can deliver training and undertake assessments using facilities at a Students Workplace, or in a mobile manner (e.g. delivery at a regional/remote location for a specific period or for a specific training course).  

    Mixed mode training 

    A combination of various delivery modes. Also known as "Mixed Delivery" or "Blended Learning". This includes Online, Face to Face and Workplace Based.

  • Pathways

    Students who successfully complete this Program may undertake: 

    - FNS50920 Diploma of Banking Services Management

  • Your Career

    Graduates at this level will have theoretical and practical knowledge and skills for specialised and/or skilled work and/or further learning.

    Careers may include: 

    • Bank clerk
    • Bank product specialist
    • Banking officer
    • Client service officer
    • Loan processing officer
    • Mobile banker
    • Sales and marketing
  • Fees & Eligibility

    Fee For Service



    The student tuition fees published are subject to change given individual circumstances at enrolment. 

    This training is delivered with Victorian and Commonwealth Government funding. TMG College Australia encourage individuals with disabilities to access training subsidised through the Skills First Program. People with disabilities are encouraged to apply for this training.

    Skill First Eligibility Criteria 1. You must be an Australian Citizen or Permanent Resident* or New Zealand Citizen. 2. You must not have completed the same AQF level qualification or higher than the course you wish to enrol in, unless under 20 years of age on 1 January this year. 3. You must not have commenced or be scheduled to commence more than two Victorian Government subsidised courses this year; and 4. You must not be currently enrolled in two or more Victorian Government subsidised courses.

    Traineeship incentives may be applicable on full time/ part time basis, subject to eligibility. Enrolment fees apply.


    *Formal confirmation of permanent residence granted by the Department of Home Affairs (or its successor) AND the student’s foreign passport or ImmiCard required 

  • Locations

    This Qualification is available in the following regions: 

    • Melbourne CBD 
    • Box Hill 
    • Werribee 
  • Upcoming Classes

    TMG College Australia

  • Credit Transfer

    We provide Credit Transfer with agreed and consistent credit outcomes for components of Qualification if the CT request is equivalent in content and learning outcomes with TMG’s matched qualifications 

  • Recognition of Prior Learning (RPL)

    We provide Recognition of Prior Learning (RPL) where student work experience or qualifications of an advanced and related nature have been undertaken. RPL result is subject to the quality and amount of the evidence submitted by the Student to TGM. 

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