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Certificate II in Health Support Services

Provides the skills & knowledge for those seeking a career in Health Support Services.


TMG College Australia

Course Overview

The HLT23215 Certificate II in Health Support Services qualification covers workers who provide support for the effective functioning of health services. These workers do not provide direct care assistance functions such as assisting other staff with the care of clients. This is an entry level qualification and suitable for those who wish to work in the healthcare environment.




Are You Eligible For Government Subsidised Training?

HLT23215 Certificate II in Health Support Services TMG College Australia


Course Details

  • Course Code & Title

    HLT23215 Certificate II in Health Support Services.

  • Units of Competency

    The HLT23215 Certificate II in Health Support Services requires 12 units of competency.

    Core Units:

    CHCCOM005 – Communicate and work in health or community services
    CHCDIV001 – Work with diverse people
    HLTINF001 – Comply with infection prevention and control policies and procedures
    HLTWHS001 – Participate in workplace health and safety

    Elective Units:

    HLTFSE001 – Follow basic food safety practices
    BSBADM101 – Use business equipment and resources
    CHCCCS010 – Maintain a high standard of service
    BSBFLM312 – Contribute to team effectiveness
    BSBINM201 – Process and maintain workplace information
    BSBWOR203 – Work effectively with others
    HLTWHS005 – Conduct manual task safety
    SITXFSA001 – Use hygienic practices for food safety

    Credit Transfer and RPL offered: Recognition of prior learning and skills assessment.

    Other electives available on request.

  • Entry Requirements

    There are no entry requirements for this Qualification however Students are required to undertake a Pre-Training Review and a Language Literacy and Numeracy Assessment. 

    These will assist with determining suitability into course entry and identification of any support needs. 

    The ability to obtain a Police Check - Police Check required for industry work placement 

  • Assessment

    Assessment methods may include:

    • Underpinning Knowledge questioning
    • Written Assessment
    • Simulated workplace activities / Case studies
    • Work placement observation
  • Duration

    Traineeship: Estimated duration 44 Weeks 

    Non-Traineeship: Estimated duration 26 Weeks 

  • Delivery Mode

    TMG College Australia provides the following delivery options:

    Face to Face Training

    In person Classroom Based training delivered at TMG College Australia sites. Face to Face delivery includes both theory and practical activities which are supported by structured Work Placement. 

    Structured Work Placement

    As part of this course, students will also be required to undertake Work Placement in the Health and Community Care Industry- which may include Allied Health Facilities, Hospitals and Community Environments such as Aged Care Facilities. 

    Offsite Training

    TMG College Australia can deliver training and undertake assessments using facilities at a Students Workplace, or in a mobile manner (e.g. delivery at a regional/remote location for a specific period or for a specific training course).  

    Mixed Mode Training

    A combination of various delivery modes. Also known as "Mixed Delivery" or "Blended Learning". This includes Online, Face to Face and Workplace Based.  

  • Pathways

    Learners who successfully complete this Qualification may pathway into further study options:

    • CHC33015 Certificate III in Individual Support
    • HLT33115 Certificate III in Health Services Assistance
  • Your Career

    This course provides you with the skills and knowledge to undertake job roles such as:

    • Support Services Worker
    • Ward Assistant
    • Cleaner
    • Food Service Assistant
    • Hospital Assistant
    • Domestic Assistant
    • Stores Assistant
    • Maintenance Assistant
  • Fees & Eligibility

    Enrolment Fees:

    Without Concession - $160.00
    With Concession - $32.00

    Fee For Service - $2,812.00


    The student tuition fees published are subject to change given individual circumstances at enrolment. 

    This training is delivered with Victorian and Commonwealth Government funding. TMG College Australia encourage individuals with disabilities to access training subsidised through the Skills First Program. People with disabilities are encouraged to apply for this training.

    Eligibility Criteria 1. You must be an Australian Citizen or Permanent Resident or New Zealand Citizen. 2. You must not have completed the same AQF level qualification or higher than the course you wish to enrol in, unless under 20 years of age on 1 January this year. 3. You must not have commenced or be scheduled to commence more than two Victorian Government subsidised courses this year; and 4. You must not be currently enrolled in two or more Victorian Government subsidised courses.

    Traineeship incentives may be applicable on full time/ part time basis, subject to eligibility. Enrolment fees apply.

  • Locations

    This Qualification is available in the following regions: 

    • Melbourne CBD
    • Box Hill
    • Werribee
  • Upcoming Classes

    TMG College Australia

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