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Certificate II in Retail Services

For frontline team members or those seeking a career in retail.


TMG College Australia

Course Overview

SIR20216 Certificate II in Retail Services is for individuals who are frontline retail team members and use a defined and limited range of operational skills to undertake workplace activities.The learners may be involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification is also suitable for an Australian apprenticeship pathway to adopt a career in retail and therefore would be ideal for school leavers.



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SIR20216 Certificate II in Retail Services TMG College Australia


Course Details

  • Course Code & Title

    SIR20216 Certificate II in Retail Services.

  • Units of Competency

    The SIR20216 Certificate II in Retail requires 12 units of competency:
    Core units:
    SIRXCEG001 – Engage the customer
    SIRXCOM001 – Communicate in the workplace to support team and customer outcomes
    SIRXIND001 – Work effectively in a service environment
    SIRXIND003 – Organise personal work requirements
    SIRXPDK001 – Advise on products and services
    SIRXRSK001 – Identify and respond to security risks
    SIRXWHS002 – Contribute to workplace health and safety
    Elective units:
    SIRRINV001 – Receive and handle stock
    SIRRMER001 – Produce visual merchandise displays
    SIRXSLS002 – Follow point of sale procedures
    BSBWOR204 – Use business technology
    SIRXIND004 – Plan a career in retail
  • Entry Requirements

    There are no entry requirements for this Qualification however Students are required to undertake a Pre-Training Review and a Language Literacy and Numeracy Assessment. 

    These will assist with determining suitability into course entry and identification of any support needs. 

  • Assessment

    Assessment methods may include:

    • Project/Assignment
    • Verbal and written assessment tasks
    • Scenarios
    • Workplace case studies
    • Roleplays and observations
  • Duration

    Non-Traineeship: Estimated duration 26 Weeks

  • Delivery Mode

    TMG College Australia Provides the following delivery options: 

    Face to Face Training 

    In person Classroom Based Training delivered at TMG College Australia sites. Face to Face delivery includes both Theory and Practical activities. 

    Offsite Training 

    TMG College Australia can deliver Training and undertake Assessments using facilities at a Students Workplace, or in a Mobile Manner (e.g. delivery at a regional/remote location for a specific period or for a specific training course).  

    Mixed Mode Training 

    A combination of various delivery modes. Also known as "Mixed Delivery" or "Blended Learning". This includes Virtual, Face to Face and Workplace Based. 

  • Pathways

    Students who successfully complete this Qualification may undertake 

    SIR30216 Certificate III in Retail 

  • Your Career

    This course provides you with the skills and knowledge to undertake job roles such as:

    • Sales assistant
    • Customer service representative
    • Crew member
    • Checkout operator
  • Fees & Eligibility

    Fee For Service

    Traineeship - $2,500.00

    Non-Traineeship - $2,000.00

    The student tuition fees published are subject to change given individual circumstances at enrolment.

  • Locations

    This Qualification is available in the following regions: 

    • Melbourne CBD 
    • Box Hill 
    • Werribee 
  • Upcoming Classes

    TMG College Australia


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