Certificate II in Retail Services

Course Details

• Course Code & Title

  SIR20216 Certificate II in Retail Services.

• Units of Competency

  The SIR20216 Certificate II in Retail requires 12 units of competency:

   

  Core units:

  SIRXCEG001 – Engage the customer

  SIRXCOM001 – Communicate in the workplace to support team and customer outcomes

  SIRXIND001 – Work effectively in a service environment

  SIRXIND003 – Organise personal work requirements

  SIRXPDK001 – Advise on products and services

  SIRXRSK001 – Identify and respond to security risks

  SIRXWHS002 – Contribute to workplace health and safety

   

  Elective units:

  SIRRINV001 – Receive and handle stock

  SIRRMER001 – Produce visual merchandise displays

  SIRXSLS002 – Follow point of sale procedures

  BSBWOR204 – Use business technology

  SIRXIND004 – Plan a career in retail

• Entry Requirements

  There are no entry requirements for this Qualification however Students are required to undertake a Pre-Training Review and a Language Literacy and Numeracy Assessment. 

  These will assist with determining suitability into course entry and identification of any support needs. 

• Assessment

  Assessment methods may include:

  • Project/Assignment
  • Verbal and written assessment tasks
  • Scenarios
  • Workplace case studies
  • Roleplays and observations

• Duration

  Non-Traineeship: Estimated duration 26 Weeks

• Delivery Mode

  TMG College Australia Provides the following delivery options: 

  Face to Face Training 

  In person Classroom Based Training delivered at TMG College Australia sites. Face to Face delivery includes both Theory and Practical activities. 

  Offsite Training 

  TMG College Australia can deliver Training and undertake Assessments using facilities at a Students Workplace, or in a Mobile Manner (e.g. delivery at a regional/remote location for a specific period or for a specific training course).  

  Mixed Mode Training 

  A combination of various delivery modes. Also known as "Mixed Delivery" or "Blended Learning". This includes Virtual, Face to Face and Workplace Based. 

• Pathways

  Students who successfully complete this Qualification may undertake 

  SIR30216 Certificate III in Retail 

• Your Career

  This course provides you with the skills and knowledge to undertake job roles such as:

  • Sales assistant
  • Customer service representative
  • Crew member
  • Checkout operator

• Fees & Eligibility

  Fee For Service

  Traineeship - $2,500.00

  Non-Traineeship - $2,000.00

  The student tuition fees published are subject to change given individual circumstances at enrolment.

• Locations

  This Qualification is available in the following regions: 

  • Melbourne CBD 
  • Box Hill 
  • Werribee 

• Upcoming Classes