<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1968795413376452&amp;ev=PageView&amp;noscript=1">
Contact Us


Certificate III in Retail

This qualification provides a pathway to work in a diverse range of retail settings.


TMG College Australia

Course Overview

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.



Are You Eligible For Government Subsidised Training?

SIR30216 Certificate III in Retail-1


Course Details

  • Course Code & Title

    SIR30216 Certificate III in Retail Services.

  • Units of Competency

    The SIR30216 Certificate III in Retail requires 13 units of competency:

    Core units:

    SIRXCEG001 – Engage the customer
    SIRXCEG002 – Assist with customer difficulties
    SIRXCEG003 – Build customer relationships and loyalty
    SIRXCOM002 – Work effectively in a team
    SIRXIND001 – Work effectively in a service environment
    SIRXRSK001- Identify and respond to security risks
    SIRXSLS001 – Sell to the retail customer
    SIRXWHS002 – Contribute to workplace health and safety

    Elective units:

    CHCDIV001 – Work with diverse people
    SIRRINV001 – Receive and handle stock
    SIRXMKT001 – Support marketing and promotional services
    SIRRMER001 – Produce visual merchandise displays
    SIRWSLS002 – Analyse and achieve sales targets

    Credit Transfer and RPL offered: Recognition of prior learning and skills assessment

  • Entry Requirements

    There are no entry requirements for this Qualification however Students are required to undertake a Pre-Training Review and a Language Literacy and Numeracy Assessment. 

    These will assist with determining suitability into course entry and identification of any support needs. 

  • Assessment

    Assessment methods may include:

    • Project/Assignment
    • Verbal and written assessment tasks
    • Scenarios
    • Workplace case studies
    • Roleplays and observations
  • Duration

    Traineeship:  Estimated duration 52 Weeks 

  • Delivery Mode

    TMG College Australia Provides the following delivery options: 

    Face to Face training 

    In person Classroom Based Training delivered at TMG College Australia sites. Face to Face delivery includes both Theory and Practical activities which are supported by Structured Work Placement. 

    Structured Work Placement 

    As part of this course, Students will also be required to undertake Work Placement in within the Retail Industry. 

    Offsite Training 

    TMG College Australia can deliver Training and undertake Assessments using facilities at a Students Workplace, or in a Mobile Manner (e.g. delivery at a regional/remote location for a specific period or for a specific training course).  

    Mixed Mode Training 

    A combination of various delivery modes. Also known as "Mixed Delivery" or "Blended Learning". This includes Virtual, Face to Face and Workplace Based. 

  • Pathways

    Students who successfully complete this Qualification may undertake 

    SIR40316- Certificate IV in Retail Management 

  • Your Career

    This qualification may provide possible job title, such as:

    • Frontline Sales Assistant
    • Customer Service Representative
    • Shop Assistant
    • Retail Supervisor
    • Team Leader
    • Senior Sales Assistant
  • Fees & Eligibility

    Enrolment Fees:


    Without Concession - $645.00
    With Concession - $129.00

    Fee For Service

    Traineeship - $2,062.50

    VETIS - $2,000.00

    The student tuition fees published are subject to change given individual circumstances at enrolment. 

    This training is delivered with Victorian and Commonwealth Government funding. TMG College Australia encourage individuals with disabilities to access training subsidised through the Skills First Program. People with disabilities are encouraged to apply for this training.

    Eligibility Criteria 1. You must be an Australian Citizen or Permanent Resident or New Zealand Citizen. 2. You must not have completed the same AQF level qualification or higher than the course you wish to enrol in, unless under 20 years of age on 1 January this year. 3. You must not have commenced or be scheduled to commence more than two Victorian Government subsidised courses this year; and 4. You must not be currently enrolled in two or more Victorian Government subsidised courses.

    Traineeship incentives may be applicable on full time/ part time basis, subject to eligibility. Enrolment fees apply.

  • Locations

    This Qualification is available in the following regions: 

    • Melbourne CBD 
    • Box Hill 
    • Werribee 
  • Upcoming Classes

    TMG College Australia


Make your mark in Retail

We help you break into or grow in the retail industry


Speak with one of our Industry Experts Today