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Certificate IV in Retail Management

This Program provides a pathway to lead a frontline team and manage retail operations.


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TMG College Australia     


Program Overview

This Program reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This Program provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.


SIR40316 Certificate IV in Retail Management TMG College Australia


Program Details

  • Program Code & Title

    SIR40316 Certificate IV in Retail Management.

  • Subjects

    The SIR40316 Certificate IV in Retail Management requires 11 Subjects:

    Core Subjects:

    SIRRRTF002 – Monitor retail store financials
    SIRXCEG004 – Create a customer centric culture
    SIRXHRM002 – Maintain employee relations
    SIRXMGT002 – Lead a frontline team
    SIRXRSK002 – Maintain store security
    SIRXSLS003 – Achieve sales results
    SIRXWHS003 – Maintain workplace safety

    Elective Subjects:

    SIRXHRM001 – Recruit, select and induct team members
    SITXHRM002 – Roster staff
    SIRRINV002 – Control stock
    BSBCUS401 – Coordinate implementation of customer service strategies

    Credit Transfer and RPL offered: Recognition of prior learning and skills assessment

  • Entry Requirements

    Entry to this Program is open to individuals who: 

    • have achieved a Certificate III in Retail or  
    • have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail. 


    Students are required to undertake a Pre-Training Review and a Language Literacy Numeracy and Digital Literacy Assessment

    These will assist with determining suitability and relevance into course entry and identification of any support needs. 

  • Assessment

    Assessment methods may include:

    • Project/Assignment
    • Verbal and written assessment tasks
    • Scenarios
    • Workplace case studies
    • Role plays and observations
  • Duration and Intensity

    Traineeship:  Estimated duration 52 Weeks 

  • Delivery Mode

    TMG College Australia Provides the following delivery options: 

    Offsite Training 

    TMG College Australia can deliver Training and undertake Assessments using facilities at a Students Workplace, or in a Mobile Manner (e.g. delivery at a regional/remote location for a specific period or for a specific training course).  

    Mixed Mode Training 

    A combination of various delivery modes. Also known as "Mixed Delivery" or "Blended Learning". This includes Virtual, Face to Face and Workplace Based. 

  • Pathways

    Successful completion of this Program means you are eligible to enrol in the SIR50112 Diploma of Retail Management.

  • Your Career

    This course provides you with the skills and knowledge to undertake job roles such as:

    • Store Manager
    • Department Manager
    • Merchandise Manager
    • Sales Manager
    • Customer Service Manager
    • Shift Manager
  • Fees & Eligibility

    Fee For Service

    Traineeship - $3,700.00


    The student tuition fees published are subject to change given individual circumstances at enrolment. Traineeship incentives may be applicable on full time/ part time basis, subject to eligibility. Enrolment fees apply.


    *Formal confirmation of permanent residence granted by the Department of Home Affairs (or its successor) AND the student’s foreign passport or ImmiCard required

  • Locations

    This Qualification is available in the following regions: 

    • Melbourne CBD 
    • Box Hill 
    • Werribee 
  • Upcoming Classes

    TMG College Australia

  • Credit Transfer

    We provide Credit Transfer with agreed and consistent credit outcomes for components of qualification if the CT request is equivalent in content and learning outcomes with TMG's matched qualifications 

  • Recognition of Prior Learning (RPL)

    We provide Recognition of Prior Learning (RPL) where student work experience or qualifications of an advanced and related nature have been undertaken. RPL result is subject to the quality and amount of the evidence submitted by the Student to TMG. 


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